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What is the best internet service provider in Massachusetts?

Xfinity is the best internet provider for most households in Massachusetts because of availability, good top speed and affordable introductory pricing. Xfinity service isn’t available everywhere in Massachusetts, so there may be better options, depending on where you live. Residents of eastern Massachusetts should compare with Verizon Fios, while some rural homes and town dwellers in the east may be able to get on board with local fiber networks.

We’ve also found the top options if you’re hunting for the lowest prices or fastest speeds. The cheapest internet in Massachusetts comes from cable providers Xfinity and Astound. Xfinity’s $25-per-month plan comes with 200Mbps downloads, while Astound offers 300Mbps. The fastest widely available internet speed in Massachusetts is Xfinity’s 1,200Mbps plan, but some areas can pull down a 2,000Mbps top speed from the cable provider.

CNET considers speeds, pricing, customer service and overall value to recommend the best internet service provider in Massachusetts across several categories. Our evaluation includes referencing a proprietary database built over years of reviewing internet services. We validate that against provider information by spot-checking local addresses for service availability. We also do a close read of providers’ terms and conditions and, when needed, will call ISPs to verify the details.

Despite our efforts to find the most recent and accurate information, our process has some limitations you should know about. Pricing and speed data are variable: Certain addresses may qualify for different service tiers, and monthly costs may vary, even within a city. The best way to identify your options is to plug your address into a provider’s website. 

Also, the prices, speed and other information listed above and in the provider cards below may differ from what we found in our research. The cards display the full range of a provider’s pricing and speed across the US, according to our database of plan information provided directly by ISPs. At the same time, the text is specific to what’s available in Massachusetts. The prices referenced within this article’s text come from our research and include applicable discounts for setting up automatic payments each month — a standard industry offering. Discounts and promotions might also be available for signing a term contract or bundling multiple services. 

To learn more about how we review internet providers, visit our full methodology page.

Best internet in Massachusetts in 2024

Speed range

75 – 2,000 Mbps

Price range

$20 – $120 per month

Our take – Xfinity nabs the top spot thanks to wide availability, a variety of plans and low introductory prices. This recommendation comes with a couple of caveats. Check into Verizon Fios if you’re on the state’s eastern side and Spectrum if you’re looking for cable internet in an area not covered by Xfinity.

... Or call to learn more: (877) 545-6781

Check with Verizon Speed range

300 – 2,000 Mbps

Price range

$50 – $120 per month

Connection

Fixed wireless ... Or call to learn more: (877) 687-6988

Check with T-Mobile Connection

Fixed wireless ... Or call to learn more: (888) 479-9467

Check with Starlink Speed range

20 – 250 Mbps

Price range

$90 – $120 per month

Source: CNET analysis of provider data.

Rural internet options in Massachusetts

• : Parts of Monterey, Egremont, New Marlborough and downtown Great Barrington can access fiber internet through local provider Fiber Connect of the Berkshires. The $99-per-month residential plan comes with 1,000Mbps downloads and 250Mbps uploads with a one-year agreement. There’s a $1,000 installation fee if fiber hasn’t yet been run to your address. There are no data caps, and a modem is included. 
• Municipal broadband: Some Massachusetts towns have taken fiber internet into their own hands to provide broadband to unserved and underserved areas. Prices and speeds vary by location. One example of this municipal broadband effort can be found in Leverett. Also, check in with WiredWest, a cooperative of towns in western Massachusetts that includes Becket, Heath and Washington. WiredWest manages the municipal broadband, while Whip City Fiber operates the networks as an ISP. Whip City’s gig plan in Westfield costs $70 per month with no contracts, plus equipment is included.
• Verizon Home Internet: Verizon offers fiber and 5G internet options, but it also maintains its legacy DSL network in some areas that aren’t covered by more modern technology. That means some rural residents may be able to get online with outdated DSL. Connection speeds can vary and may be excruciatingly slow for the $40 monthly price tag. For example, an address I ran in Holyoke maxed out at 15Mbps, which doesn’t even qualify as broadband in the eyes of the FCC. Verizon also requires a $35-per-month phone line. Consider alternatives before signing up for Verizon DSL.

Finally, Starlink, Hughesnet and Viasat are the big three names among US satellite internet providers. Satellite has some drawbacks. It can be expensive, and speeds may be slow. Some rural households may have no other satisfactory choice for getting online. Check with wired providers if cable, DSL or even a local fiber company reaches your address. If you settle on satellite, compare contracts, monthly fees and speeds. Starlink doesn’t require a contract and has the potential for higher top speeds than its peers, but it also requires a $599 upfront equipment cost.

Source: CNET analysis of provider data.

How to find internet deals and promos in Massachusetts

The best internet deals and top promotions in Massachusetts depend on what discounts are available during a given period. Most deals are short-lived, but we look frequently for the latest offers. 

Massachusetts internet providers, such as Xfinity or Spectrum, may offer lower introductory pricing or streaming add-ons for a limited time. Many providers, including Whip City Fiber and Starry, tend to run the same standard pricing year-round. 

For a more extensive list of promotions, check out our guide on the best internet deals. 

How fast is Massachusetts broadband?

Massachusetts clocked a median download speed of around 209Mbps in a recent Ookla speed test report. That was good enough for the Bay State to rank in 14th place in the US. Ookla logged Xfinity as the fastest provider in the state. Xfinity offers a top speed of 2,000Mbps (in some areas) and is the most widely available ISP. FCC data shows speeds of 250Mbps down and 25Mbps up are accessible to over 98% of homes in Massachusetts. Some rural households will still be dealing with DSL or satellite as options. A group of towns in the west have launched municipal fiber projects to bring gigabit speeds to their residents. If you’re looking for small-town life but still need fast internet, check into places like Rowe, Leverett or New Salem.

Source: CNET analysis of provider data.

What’s a good internet speed?

Most internet connection plans can now handle basic productivity and communication tasks. If you’re looking for an internet plan that can accommodate videoconferencing, streaming video or gaming, you’ll have a better experience with a more robust connection. Here’s an overview of the recommended minimum download speeds for various applications, according to the FCC. Note that these are only guidelines and that internet speed, service and performance vary by connection type, provider and address.

For more information, refer to our guide on how much internet speed you really need.

• 0 to 5Mbps allows you to tackle the basics: browsing the internet, sending and receiving email and streaming low-quality video.
• 5 to 40Mbps gives you higher-quality video streaming and videoconferencing.
• 40 to 100Mbps should give one user sufficient bandwidth to satisfy the demands of modern telecommuting, video streaming and online gaming. 
• 100 to 500Mbps allows one to two users to simultaneously engage in high-bandwidth activities like videoconferencing, streaming and online gaming. 
• 500 to 1,000Mbps allows three or more users to engage in high-bandwidth activities at the same time.

How CNET chose the best internet providers in Massachusetts

Internet service providers are numerous and regional. Unlike the latest smartphone, laptop, router or kitchen tool, it’s impractical to personally test every internet service provider in a given city. What’s our approach? For starters, we tap into a proprietary pricing, availability and speed database that draws from our own historical ISP data, partner data and mapping information from the Federal Communications Commission at FCC.gov. 

It doesn’t end there: We go to the FCC’s website to check our data and ensure we consider every ISP that provides service in an area. We also input local addresses on provider websites to find specific options for residents. We look at sources, including the American Customer Satisfaction Index and J.D. Power, to evaluate how happy customers are with an ISP’s service. ISP plans and prices are subject to frequent changes; all information provided is accurate as of publication. 

Once we have this localized information, we ask three main questions: 

• Does the provider offer access to reasonably fast internet speeds? 
• Do customers get decent value for what they’re paying? 
• Are customers happy with their service? 

While the answer to those questions is often layered and complex, the providers who come closest to “yes” on all three are the ones we recommend. When selecting the cheapest internet service, we look for the plans with the lowest monthly fee, although we also factor in things like price increases, equipment fees and contracts. Choosing the fastest internet service is relatively straightforward. We look at advertised upload and download speeds and consider real-world speed data from sources like Ookla and FCC reports.

To explore our process in more depth, visit our how we test ISPs page.

What’s the final word on internet in Massachusetts?

The best Massachusetts ISP for your home will depend on where you live. Xfinity has the widest wired coverage, so chances are good it services your address. That means a variety of plans and affordable introductory rates, but you’ll probably need to budget for equipment rental and can expect the price to go up. Eastern Massachusetts residents should compare with Verizon Fios for fast upload speeds and straightforward plans. Check with cable provider Spectrum if you’re outside Xfinity and Fios territory.

Getting online in rural areas can be a little trickier. You may face less than satisfactory options like satellite internet or DSL. If you’re in a pinch, look at Starlink, which allows you to test-drive the service to see how well it works for you. Some small towns in Massachusetts offer fiber hookups, so do your research if you plan to move to a quiet spot away from the big cities. 

Internet providers in Massachusetts FAQs

What is the cheapest internet provider in Massachusetts?

Cable providers Xfinity and Astound Broadband both offer a $25-per-month introductory rate. With Xfinity, that means download speeds of 200Mbps, along with an optional $15-per-month gateway rental. You can skip the rental if you provide your own equipment. Astound has a much smaller coverage area than Xfinity but includes a modem and 300Mbps downloads. 

Which internet provider in Massachusetts offers the fastest plan?

Quite a few ISPs in Massachusetts offer gig-level home internet, but there aren’t many options for multi-gig plans. Xfinity’s Gigabit X2 plan with 2,000Mbps downloads is available in some parts of its coverage area, but many locations still max out at 1,200Mbps. 

Is fiber internet available in Massachusetts?

Verizon Fios has wide fiber internet coverage on the state’s eastern side and is notably a top ISP in the Boston metro area. Look to local fiber providers and municipal broadband efforts in other parts of the state. 

What internet provider has the best coverage in Massachusetts?

Looking at wired internet, Xfinity has the widest coverage across the state. Check with Spectrum for cable internet in places not served by Xfinity. 

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